• Health Tech

Top 30 Best-Reputed US Health Systems Online

April 04, 2023

A recent ranking of the 30 largest U.S. health systems has revealed their online reputation scores, reflecting how patients perceive their services. 

 

The evaluation, conducted by Reputation, a leading business-to-business online reputation management company, incorporates solicited and unsolicited patient feedback, including social media comments, to assess each health system’s standing. 

 

Reputation’s 2023 Healthcare Reputation Report, based on over 1 million patient reviews across 200,000 physicians and hospitals, offers valuable insights into the significance of managing online reputations in the healthcare industry.

 

Key Insights from the Report:

 

The report sheds light on several noteworthy findings regarding patient reviews and the impact of online reputation:

 

• Surge in Patient Reviews: Since 2020, patient reviews of hospitals have increased by an impressive 90 percent, with a 38 percent growth observed since 2021. The average hospital star rating for 2022 stands at 3.7, emphasizing the growing influence of online feedback.

 

• Drivers of Positive Patient Experience: Analysis of positive reviews highlights three key factors contributing to a positive patient experience: staff, bedside manner, and physician competence. Conversely, negative reviews often cite wait times, emergency care, and pain management issues.

 

• Increased Consumer Reliance on Online Reviews: Approximately 86 percent of consumers now read online patient reviews, significantly rising from 72 percent in 2022. An online reputation is a powerful form of word-of-mouth, reaching millions of individuals and influencing their healthcare decisions.

 

Ranking and Insight for Each Health System:

 

Reputation assessed the reputation scores of the top 30 U.S. health systems, considering various factors, including review sentiment, volume, recency, spread, search impressions, social engagement, review response, and review length. 

 

Here are the ranked health systems, along with additional insights about each:

 

Community Health Systems (Franklin, Tenn.) demonstrates outstanding online reputation management, effectively engaging patients and garnering many positive reviews. Their strong reputation score shows their commitment to delivering exceptional healthcare experiences.

Reputation score: 726

 

HCA Healthcare’s (Nashville, Tenn.) is a reputable health system that effectively manages its online reputation and actively responds to patient reviews. Their focus on patient satisfaction and engagement contributes to their favorable reputation score.

Reputation score: 683

 

AdventHealth (Altamonte Springs, Fla.) has established a solid online presence, engaging with patients and consistently responding to their feedback. This commitment to patient communication and satisfaction has contributed to their notable reputation score.

Reputation score: 678

 

 Universal Health Services maintains a solid online reputation by actively addressing patient reviews and providing a positive healthcare experience. Their dedication to patient-centered care reflects in their reputation score.

Reputation score: 671

 

Sutter Health (Sacramento) has cultivated a respectable online reputation through effective engagement with patients and demonstrating attentiveness to their feedback. Their commitment to patient satisfaction is evident in their reputation score.

Reputation score: 574

 

Baylor Scott & White Health (Dallas)  has succeeded in managing its online reputation by engaging patients and responding to their reviews. This emphasis on patient communication has contributed to their commendable reputation score.

Reputation score: 561

 

Ascension (St. Louis) demonstrates a strong commitment to patient engagement and satisfaction, actively responding to reviews and addressing patient concerns. This dedication has resulted in a positive online reputation score.

Reputation score: 548

 

The University of Texas System (Houston) has successfully managed its online reputation through effective patient communication and responsiveness. Their commitment to addressing patient feedback is reflected in their reputation score.

Reputation score: 545

 

Tenet Healthcare (Dallas) prioritizes patient engagement and feedback, actively responding to reviews and striving to deliver an exceptional patient experience. This focus on patient satisfaction is evident in their reputation score.

Reputation score: 539

 

CommonSpirit Health (Chicago)  has established a robust online reputation through active patient engagement and responsiveness. Their commitment to addressing patient concerns contributes to their favorable reputation score.

Reputation score: 538

 

UPMC (Pittsburgh) is a significant player in the healthcare industry, known for its high-quality care, innovation, and commitment to research and education. The organization’s mission is to provide patient-centered, value-driven care that improves health outcomes and enhances the quality of life for all patients.

Reputation score: 531

 

Kaiser Permanente (Oakland, Calif.) is known for its integrated healthcare model, which combines medical care, health insurance, and health education into a single system. This approach allows for more coordinated and efficient maintenance and has been shown to improve health outcomes and reduce healthcare costs.

Reputation score: 526

 

Lifepoint Health (Brentwood, Tenn.) is a premier healthcare organization committed to Making Communities Healthier®. It offers services through a nationwide network of community hospitals, regional health systems, physician practices, outpatient centers, and post-acute institutions.

Reputation score: 525

 

Banner Health (Phoenix) is a comprehensive, award-winning healthcare system that operates a network of hospitals, specialty institutions, and clinics across the United States to provide emergency care, medical imaging, surgery, and other vital health services.

Reputation score: 522

 

Intermountain Healthcare (Salt Lake City) is a non-profit health system famous for its creative, data-driven approach to delivering high-quality treatment and improving patient outcomes. It includes hospitals, clinics, and health insurance programs.

Reputation score: 515

 

NewYork-Presbyterian Healthcare System is a world-class healthcare network of top-ranked hospitals, urgent care clinics, and a range of specialized institutions internationally known for its expertise in patient care, research, and medical education.

Reputation score: 505

 

University Hospitals Health System (Cleveland) is a prestigious medical network in the northeast region of Ohio that provides comprehensive healthcare, medical education, and research.

Reputation score: 504

 

University of California Health (Oakland) is a state-wide health system that includes academic health institutions, nationally rated hospitals, and clinics.

Reputation score: 501

 

Corewell Health (Grand Rapids and Southfield, Mich.) is a leading healthcare provider specialized in providing various medical services.

Reputation score: 495

 

Penn Medicine (Philadelphia) is a world-renowned academic medical institution committed to medical education, scientific research, and patient care excellence.

Reputation score: 493

 

Advocate Health (Charlotte, N.C.) is a comprehensive health system serving the Southeast with community-focused healthcare services.

Reputation score: 481

 

Mount Sinai Health System (New York City) is a comprehensive healthcare system that provides cutting-edge patient treatment, research, and teaching.

Reputation score: 481

 

Trinity Health (Livonia, Mich.) is a national, multi-institution Catholic health system committed to providing comprehensive community-based healthcare.

Reputation score: 480 

 

Northwell Health (New Hyde Park, N.Y.) is the state’s leading healthcare provider, providing comprehensive health and wellness services.

Reputation score: 473

 

Cleveland Clinic is a world-renowned, not-for-profit, academic medical center in Cleveland, Ohio, noted for its outstanding patient care, research, and medical education.

Reputation score: 473

 

Bon Secours Mercy Health (Cincinnati) is one of the important Catholic healthcare missions in the United States, with a complete network of hospitals, care sites, and physicians serving communities in seven states.

Reputation score: 467

 

Providence (Renton, Wash.) is a faith-based, non-profit health system dedicated to offering a wide range of services in seven western states.

Reputation score: 453

 

NYC Health + Hospitals (New York City) is the most extensive public healthcare system in the U.S., providing essential inpatient, outpatient, and home-based services throughout the city. 

Reputation score: 440

 

Mass General Brigham (Boston) is a comprehensive healthcare system that provides high-quality patient treatment, research, and education.

Reputation score: 438

 

Mayo Clinic (Rochester, Minn.) is a world-renowned medical center noted for its extensive clinical operations, research, and education.

Reputation score: 367

 

As you can see, the health systems at the top of the list are among the nation’s most prestigious and well-regarded organizations. 

 

These systems have established a solid internet presence and provided excellent patient care to merit their high reputation rankings.

 

The Reputation 2023 Healthcare Reputation Report provides valuable insights into the online reputation rankings of the largest U.S. health systems. 

 

It underscores the importance of effectively managing online reputations through active patient engagement and responsiveness. 

 

By prioritizing patient feedback and addressing concerns, health systems can enhance the patient experience and cultivate a positive online reputation, ultimately influencing healthcare decision-making.